General

What is an adaptogen?

Adatogens also known as herbs or plants adaptogens are a category of herbs that are known for helping the human body adapt to stress, support normal metabolic processes and restore balance. They help increase the body's resistance to physical, biological, emotional, and environmental stressors and promote normal physiologic function. In the past they were called rejuvenating herbs or restoratives. In modern days they are used to prevent and treat common ailments, increasing the effectiveness of modern drugs, reducing their side effects and replacing them completely.

What is a mushroom?

Mushrooms have been used since ancient times like in Traditional Chinese Medicine for their ability to help the body, mind and spirit. These mushrooms like Reishi, Chaga and Cordyceps - contain a wide range number of active benefits and are available in both our Blends and sold individual.

Can we mix different Blends, proteins and adaptogens items together?

Yes, please do! We highly encourage and recomend experiencing with our products what's right for your body. They all blend well together and don't interact with each other in that way, so you can mix them all and still receive every benefit in one take. Follow us on social for new recipes and tips on how to use them.

Are your products organic?

We source only organic ingredients. All organic ingredients are indicated as such on product pages and on the labels.

Are your products vegan?

Yes, these products are formulated without animal-derived ingredients.

Are your products gluten and lactose free?

Yes! We thrive for having all products gluten and lactose free.

Do you offer samples?

Not at the moment.

Products

What are Blends?

Our Blends are made of plant-sourced such as adaptogens, medicinal herbs and mushrooms formulated to nourish body, beauty and mind throughout the day. Each blend and protein blend is specially formulated by Mafalda Pinto Leite to give you balance.

How are the ingredients sourced?

Our organic ingredients are sourced on individualy and harvest with care. Once these herbs are blended together, they are tested by a third party certified company to make sure that the products are 100% organic.

How are blends and proteins formulated?

We combine ancient, herbal and modern wisdom to help you nourish your body, mind and soul.

How quickly should I expect to see results from this Blends?

Quick benefits of the blends, protein and adaptogens are usually felt 20 to 30 minutes post-consumption. For long-term benefits are typically seen after 2-3 weeks of consistent use.

What are the best ways to incorporate this products into my daily routine?

Add following the instructions on the labels to warm water, hot or cold plant milk, or into a smoothie are all simple favorites! Follow us on social for a steady stream of new recipes and tips.

How frequently should I consume them?

Really depends on how often you feel you need! We find it useful and more beneficial using between 2-3 times a day, servings depends of the product recomendation (see the label). We also recomend to start slow - 1 time a day - and see your body's reaction. If you feel more empowered by the blend, increase the usage accordingly to our daily recommendation.

Are this products safe if I have a medical condition?

We are not health care practitioners or providers, so we legally cannot provide you with medical advice nor we provide or prescribe any medical diagnosis, treatment, medication, or remedy. We always recommend reaching out to your local healthcare practitioner before altering or discontinuing any current medications, treatment or care, starting any diet, exercise or supplementation program, or if you have or suspect you might have a health problem.

Are this products safe for children?

We are all different so are the children. We recommend waiting until your child is at least 4 years old before giving to them.

Are this produtcs safe during pregnancy and breastfeeding?

We are not health care practitioners or providers, so we legally cannot provide you with medical advice nor we provide or prescribe any medical diagnosis, treatment, medication, or remedy. We always recommend reaching out to your local healthcare practitioner before altering or discontinuing any current medications, treatment or care, starting any diet, exercise or supplementation program, or if you are planning on taking our products supplements during your pregnancy or while breastfeeding.

Do this products harden in transit or over time?

Our products can be stored in your shelf for aproximately 2 years, though consistent opening/closing may result in clumping because of certain ingredients. Slight hardening can also occasionally occur during transit.

What differentiates our products from other herbal products on the market?

Each formula is expertly formulated by Mafalda to be nourishing and balanced consciously harvest and intentionally blended.

When do the products expire?

All the products have a shelf-life of about 2 years.

Are the Blends, Protein and Adaptogens jars filled to the top?

Yes - but you should know that they are filled by weight, not volume, and each ingredient has a different density depending on the ingredients in the formula.

Are this products permitted on planes?

We recommend that you check the country or Transportation Security Administration to where you are going to travel for prohibited and restricted baggage items.

Are the jars reusable?

Yes! Please reuse the jars or recycle them! They are really special to us!

Why using jars?

We care about sustainability so we make sure you can reuse this jar in your household or simply recycle. This jar is very special and gives powerful benefits to our products. Our packaging distinguishes itself by its high quality and offers your products optimal protection against the harmful effects of light. Furthermore, our jar increases the shelf life of your products and prolongs their potency.

Is the Package Recyclable?

We send all items in paper cartons. The outer cartons are made from certified recyclable paper. This certifies that the paper products come from properly managed and sustainable sources, you can also reuse them. The tape we use is paper tape so you can recycle them as well.

Are these protocols FDA-Approved?

No plant-based medicinal supplements are FDA approved. But, MPL' daily herbal supplements are only made with FDA-allowed and EU certified organic ingredients, and manufactured in accordance with EU regulamentation, FDA current GMP (cGMP) requirements, proven by our European Regulation of Organic Agriculture third parties.

Are these products approved by the European Regulation on Organic Farming? Our products are approved by a certified organic company and made according to the European Regulation of Organic Agriculture.

Are these supplements Non-GMO?

Yes, everything in the products is entirely non-GMO and gluten-free.

How and where do i store my products?

Keep in a cool, dry place, away from heat sources and direct sunlight. (You don’t have to refrigerate.)

When should i take this products?

Whenever is most convenient to you. A lot of people find it easier to remember to take their supplements if they do it at the same time each day, but it’s not a requirement. You can take it in the morning, afternoon or evening taking into account if it is more relaxing or energetic.

What is the suggested daily dosage?

Just follow the instructions on each jar, it’s that easy.

Can i take this product with my prescription medications?

Always consult with your prescribing doctor/pharmacist on potential drug-nutrient interactions.

Can i drink alcohol while taking this product?

There isn’t a concern when it comes to the nutrient-alcohol interaction.

Is there anything i shouldn’t take if i'm using this products?

Always consult with your prescribing doctor/pharmacist if you have questions about your individual medications and supplements.

Can men take this products?

Yes! While we formulated our blends based on the needs most reported to us by female readers and friends and self-reported by female staffers ”the protocols are effective for anyone experiencing the problems we’ve identified.

What happens if i have an adverse reaction to the supplements?

Consult your healthcare practitioner right away. Please report any adverse reactions by emailing us to support@mafaldapintoleite.com.

What should i do if i forget to take the products for a few days?

Shouldn’t be a problem. Just make sure you take for a least a month so you can see more results.

How do i know if the products are working?

This varies with each person who takes our products with other supplements (like food, exercise, etc.) work slightly differently and at different speeds in every body. The main indicator of success is ultimately how you feel. We suggest you stick with these protocols for at least three months before making a decision one way or the other.

Shipping

Where do you ship?

Everywhere in the world! Once your order ships, you will receive a shipping confirmation email with tracking information. We are not responsible for lost or stolen packages.

Do you offer free shipping?

We are happy to offer free shipping on orders over 100+ to Portugal via Post Office. Please be aware the Post Ofifice shipping option has a shipping time of 2-8 business days. If you require your package by a specific date, we recommend choosing another shipping option at checkout.

We are happy to offer 10% off + free shipping on monthly subscriptions for select products. Please note that depending on final destination, subscription orders may ship via Post Office or or by our transportation company.

How are shipping costs determined?

National and international shipping rates are calculated by the shipping provider based on zip code/destination.

Be aware that international packages are subject to duties and customs fees which are not calculated at check out. Mafalda Pinto Leite Unipessoal Lda and MPL 'label has no control over these fees and they will be billed upon delivery. Please contact your local customs office to determine fees ahead of time.

 

How long should I expect to wait for my order?

Most orders are processed within 1-4 business days. Orders placed after 10:30am GMT on Fridays and over the weekend will be processed 1-4 business days from the following Monday. We do not ship on weekends or holidays.

From there it depends on the shipping option you choose!
Post Office Portugal - 2-4 business days

Transportation Portugal - 1-2 business days

Post Office Europe - 2-8 business days

Transportation Europe - 2-8 business days

Post Office World - 8-10 business days

Transportation World - 10-15 business days

How will I know when my order has shipped?

You will receive an email in all the information and tracking number if you choose this option.

Do you offer same day delivery?

Not at the moment.

I received a damaged products, how should i proceed? 

If there is an issue with an item, please let our Customer Service team know by sending a note to support@mafaldapintoleite.com as soon as possible. We will resolve any problems as quickly as we can. We ask that you please include as many details as possible.

My return has been incorrectly refunded, how should i proceed?

We’re sorry if we’ve made a mistake processing your return. If you were expecting a refund and were not refunded the full amount, it may be because we do not refund delivery, shipping, and handling costs. Please contact support@mafaldapintoleite.com with any questions or concerns.

How do i know it's being delivered to me?

We recommend that you consider the following information:

All orders require a signature upon receipt;

-We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address;

- Courier does not deliver to P.O. Boxes or use General Delivery;

- If Courier does not find anyone at the indicated address, it will try to contact you, leaving a card with instructions. After 1 week, our Customer Service will contact you directly by email.

Insure

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.


Orders and Billing

What should I do if my order isn’t accurate?

Please reach out to us at support@mafaldapintoleite.com from the name or email used to make the order, place your order number in the subject line. We will help you!

What is your return policy?

You can find our return policy here.

How do I return or exchange an item?

If you feel that you're unhappy with a product you've purchased from us, please email to support@mafaldapintoleite.com with "RETURN" in the subject line. In the email include a photo of the product you wish to return as well as the reason you need to send it back. You have to send the return at your own costs.

Can I update my order once it has been placed?

Unfortunately, we are unable to make changes once the order has been placed but we are pleased to help you via email at support@mafaldapintoleite.com so that we can do our best!

How long does it take to process a return?

Once your return is received by us it is typically processed within 2-5 business days.

What forms of payment do you accept?

We accept all major credit cards, as well as payments made through Stripe. For other options please send and email to support@mafaldapintoleite.com

When will my credit card be charged?

Your credit card will be charged when your order is placed.

What do I do if my payment is declined?

We recommend contacting your bank, as they are generally most helpful identifying the issue.

I saw something i love and want but now it's gone! Will you be stocking and is there any way i can still buy it?

If you go to the product page, enter your email below Add to waitlist to be notified when it is back in stock, and click on dd to waitlist, we will send you an email once the item is back in stock. You can also send us an email at support@mafaldapintoleite.com so we can help you.

I emailed customer service but haven't heard back yet. why?

MPL 'daily and MPL 'label is based in Portugal and our hours are Monday-Friday 9am to 6pm GMT. We aim to respond to all inquiries within 48 hours or we’ll get back to you as soon as possible

Do i need an account to buy from MPL 'label?

You do not need an account to buy from MPL 'label, however it’s free to set one up and makes the check-out process faster. When you sign up you are able to:

Check out faster when making a purchase
Check the status of your current orders
View past orders
Make changes to your account information
Change your password
Save multiple shipping addresses

If you check out as a guest, all order confirmations and updates will be sent via email, and you will not be able to keep track of this information through the site.

To access the Workshops you have to set up a different membership account.

When will my account be billed?

Your account is billed upon the first shipment of your order. This includes items shipped immediately, personalized items, and pre-order items.

Why am i paying sales taxes now when i haven't on previous purchases?

As an e-commerce company based in Portugal, we are required to charge sales tax which may change over time.

Taxes and duties

To ensure that the most accurate pricing and delivery costs are displayed whilst browsing our site, we recommend that you select your country from the list of shipping destinations. Local VAT will be applied for all destinations.

Can i track my order?

If you checked out as a guest, you will receive a shipping confirmation email with a tracking number. If you have an account with MPL'label, you can track your order in the Account section.